Protect Your Move

More than 40 million Americans move each year for personal reasons and career opportunities. It's a significant event in anyone's life. Your money, your memories are at stake. It can also be stressful, even under the best of circumstances. Know how to avoid one of the most stressful situations that can arise; protect yourself from dishonest, "rogue" movers.

Most moving companies are legitimate businesses that do quality work. But in recent years, a growing number of complaints have been filed against interstate movers-and many of those complaints spring from the fraudulent practices of a small percentage of dishonest movers known as rogue movers. It stands to reason that if we can teach you how to spot a rogue mover the odds that you will become a victim of one are greatly reduced. Fortunately, there are several logical steps you can also take to help ensure that you are choosing a reputable mover.

The Federal Motor Carrier Safety Administration (FMCSA), of the U.S. Department of Transportation (DOT), has initiated a partnership with other Federal, State and local law enforcement agencies, consumer groups, and the moving industry to make sure you have the information you need-and answers to your questions-to "Protect Your Memories. Your Money. Your Move." from fraud.

Doing Your Part
The Federal government, State and local law enforcement agencies, and the legitimate moving industry have joined forces to combat moving fraud, but you have an important role to play as well. If you're planning to move, it's important to learn as much as you can about your rights and responsibilities.

Know your rights and responsibilities. Protect Your Memories. Your Money. Your Move.

Q. What if I think a rogue mover has taken advantage of me?
A. Visit, or call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint; your report could become part of a Federal investigation against the company. But remember-you should file a complaint directly with the mover before doing so with FMCSA.

Q. What is the difference between an intrastate move and an interstate move?
A. An intrastate move is one in which goods are transported from one point to another within the same State; (i.e., no State borders are crossed). An interstate move is one in which goods are transported from one State to another. FMCSA has jurisdiction over interstate moves; State and local authorities have jurisdiction over intrastate moves.

Q. How do I insure my property when I hire a mover?
A. There are two options: valuation coverage and insurance. When you sign your bill of lading, the mover automatically provides valuation coverage, which assumes liability for no more than 60 cents per pound per item for interstate moves. Some movers may also offer to sell or procure for you separate liability insurance from a third party insurance company. If you purchase this insurance from or through your mover, the mover is required to issue a policy or written record of the purchase.

Q. In addition to FMCSA, are there other authorities I should contact to report a mover?
A. Yes. State attorneys general and consumer affairs agencies are responsible for pursuing suspected moving fraud.